Tristar Homes part of the Thirteen Group has created a housing repairs app that enables Tristar Homes customers to report internal and external problems and repairs. It is a simple process that sends the details of what the issue is, where is it, allows customers to attach an image and confirm their availability for the repair to be undertaken.
Tristar Homes receives the report immediately and communicates with the tenant within the app. This means all messages are sent and received by the app, so that the tenant can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows customers to report multiple problems/ repairs and see them all separately.
In addition to housing repairs reporting, this app provides tenants with access to Universal Jobmatch from Jobcentre Plus, Universal Credit guidance from the Department for Work and Pensions (DWP) and a range of financial, benefit and budgeting advice from The Money Advice Service, as well as a number of other local services.
This application is not designed or suitable for the purposes of reporting emergency repairs. Please report emergency repairs to us on 0300 111 1000 and pressing option 4.